CODE OF CONDUCT
The Grand Hotel is committed to the wellbeing of its patrons, employees and the wider community in which it operates.
It strives to deliver all its services in a responsible and sustainable manner providing the means for our patrons to have informed choices and to exercise a rational and sensible informed choice based on their personal and individual circumstances.
As part of this commitment, the venue has adopted a comprehensive Responsible Gambling Code of Conduct, and a Self-Exclusion Program, and will provide the necessary resources, both financial and human, to support the proper operation and fulfilment of the Code at these premises.
A copy of our Code is available at the Cashier’s Station for perusal upon request.
RESPONSIBLE SERVICE OF ALCOHOL POLICY
The Grand Hotel maintains that the responsible service of alcohol is a responsibility shared by both the venue and the customer.
For our part, we are committed to the service of alcohol to our customers in a professional and responsible manner, complying with all applicable laws and adhering to endorsed Liquor Service Codes of Practice.
We recognize that alcohol abuse and alcohol consumption by minors are serious social issues.
Our staff are trained in Responsible Service of Alcohol and actively promote responsible alcohol consumption by our customers. We also require current valid photographic proof of age identification to be provided by young adults before they are supplied with alcohol at our venue.
RESPONSIBLE GAMBLING CUSTOMER CARE POLICY
Whilst gambling is a social activity enjoyed responsibly by the vast majority of customers, Grand Hotel Hotel recognizes that problem gambling is a serious social issue and that a small proportion of customers are harmed by their gambling activities.
Grand Hotel Hotel maintains that the industry, government, community and individual have a shared responsibility for the promotion, development and practice of responsible gambling.
For our part, we are committed to our staff trained in responsible gambling practices to encourage customers to engage with their gambling as a social and recreational activity in a supportive environment.
Our Responsible Gambling Code of Conduct outlines our practices that support our commitment to responsible gambling and customer care.
The weblink for the Understanding Money website is
The weblink for the Play Your Way website is
The Grand Hotel Mornington – Arabic Code of Conduct
The Grand Hotel Mornington – Turkish Code of Conduct
The Grand Hotel Mornington – Chinese Code of Conduct
The Grand Hotel Mornington – English Code of Conduct
The Grand Hotel Mornington – Greek Code of Conduct
The Grand Hotel Mornington Italian RG Code of Conduct
The Grand Hotel Mornington – Spanish Code of Conduct
The Grand Hotel Mornington – Vietnamese Code of Conduct
TAB – Responsible Service Downloads
TAB Code of Conduct